Cancelling
- Plans never renew by themselves, so there is nothing to cancel unless you have already paid for the next period.
- To stop a paid plan at the end of its period, open Account → Plan and billing and choose cancel. You keep full access until the period ends.
When you get your money back
- First 7 days: if you ask within 7 days of your first payment for a Pro plan (monthly or yearly), we refund it in full. No reason needed.
- Yearly plans after 7 days: if you cancel because the service did not work as described (for example a dataset you relied on stopped updating for more than 14 days), we refund the unused whole months.
- Charged twice or by mistake: always refunded in full.
- Custom data requests: if we cannot deliver what the accepted quote describes, you get the full amount back; if work has started and you cancel, we refund the part not yet done.
- Payment taken but plan not started (for example held by the gateway's fraud check and not approved): refunded in full.
How to ask
Use the refund request form with your invoice number (it starts with ND-), or email . We reply within 72 hours.
How long it takes
- Approved refunds are sent back to the same payment method through SSLCommerz within 10 working days of approval.
- Your bank or mobile wallet may take a few more days to show it. Cards usually take 7–10 working days; bKash, Nagad and Rocket are usually faster.
- We email you when the refund is sent. If a full refund ends a plan, the account moves to the Free plan at that moment.
Still not happy?
Contact the complaints officer through the help and complaints page. You can also contact the Directorate of National Consumer Rights Protection (hotline 16121).